Thank you very much for reserving a planned tour with Mongolia Mountain Summit Co., Ltd. (hereinafter referred to as "our company"). Our company accepts your application based on the following conditions in accordance with our travel agency terms and conditions (Planned Travel Contract Section). Please read the conditions below carefully before entering into the contract.
Travel Application
Please fill out the application form for each tour and pay the deposit. Subsequently, we will send you a questionnaire, precautions, and advice. The deposit will be treated as part of the travel fee, cancellation fee, or penalty fee.
Application Conditions
- Persons with physical disabilities, those currently in poor health, or those requiring special arrangements
Please inform us accordingly. We may request such customers to submit a consultation form or medical certificate. - Participation of persons under 18 years of age
Participation is conditional upon being accompanied by a parent or guardian. For participants aged 15 to under 18, a parental consent form is required unless they meet certain conditions separately specified by our company. - Cases where we may refuse your application
If our company determines that the customer may cause inconvenience to other customers or hinder the smooth execution of the group tour, we may refuse the application.
Establishment of the Travel Contract
The travel contract with you will be established when our company agrees to conclude the contract and receives the deposit (5% to 20% of the travel fee).
Travel Fees
- In cases where child fares apply, such as with air travel, a separate travel fee will be charged even for pre-school-aged children.
- The travel fee must be paid in full by 21 days prior to the travel start date.
Changes to the Travel Contract and Travel Fees
In the event of natural disasters, war, riots, suspension of travel services by transportation or accommodation providers, government orders, provision of transportation services deviating from the original plan (e.g., delays, changes to destination airports), or other circumstances beyond our company’s control, we may change the contents of the travel contract after explaining the reasons. Such changes may also result in adjustments to the travel fee.
Payment Methods for Deposits or Travel Fees
- Bank transfer fees shall be borne by the customer.
- The remaining travel fee may be paid on-site. In such cases, payments in Japanese yen or U.S. dollars are accepted and will be converted at the exchange rate of the Bank of Mongolia on that day.
- Deposits and travel fees can be paid by credit card.
- For direct bank transfers, the account details are as follows:
(※Bank account information is omitted here as it was not provided. Please add it if necessary.) - The remaining travel fee can also be paid in cash on-site.
Cancellation Fees
- 21 to 8 days before the travel start date: 20% of the travel fee
- 7 to 2 days before: 30% of the travel fee
- The day before: 50% of the travel fee
- On the day of departure: 80% of the travel fee
- After departure: 100% of the travel fee
Refund Method for Travel Fees
Refunds will be transferred to the customer’s bank account number provided in the questionnaire sent by our company. However, the transfer fees shall be borne by the customer.
Cancellation of the Travel Contract by the Customer
You may cancel the travel contract by paying the cancellation fee to our company. However, changes to the travel start or end date, tourist destinations, tourist facilities, other travel destinations, transportation companies, or accommodation names will not incur a cancellation fee.
Cancellation of the Travel Contract by Our Company
Cancellation Before Travel Starts
- When it is found that the customer does not meet the participation conditions previously specified by our company.
- When the customer is deemed unable to continue the trip due to illness or other reasons.
- When the customer is deemed likely to cause inconvenience to other customers or hinder the smooth execution of the group tour.
- When natural disasters, war, riots, suspension of travel services by transportation or accommodation providers, or other circumstances beyond our control make the safe and smooth execution of the trip impossible or highly unlikely.
- When the travel fee has not been paid.
Cancellation After Travel Starts
- When the customer disrupts the discipline of the group tour, such as by not following the tour conductor’s instructions, thereby hindering the safe and smooth execution of the trip.
- When government orders or other circumstances beyond our company’s control make the continuation of the trip impossible.
Our Company’s Liability
Damages caused by the negligence of our company or our appointed agents will be compensated by our insurance company. However, our company shall not be liable for damages incurred by the customer due to the following reasons:
- Natural disasters, riots, or changes to the travel itinerary or cancellation of the trip resulting from these.
- Accidents or fires involving transportation or accommodation providers, or changes to the travel itinerary or cancellation resulting from these.
- Government orders or quarantine due to infectious diseases.
- Accidents during free time.
- Food poisoning.
- Theft.
- Delays, disruptions, schedule changes of transportation services, or resulting changes to the travel itinerary or shortened stays at destinations.
Compensation for Damages During Travel
Compensation for damages during the trip will be determined based on the contract with a Mongolian insurance company. Damages caused by our company’s liability will be fully compensated.
Handling of Videos and Photos
Videos or photos taken by our company’s photographers or guides may be used for promotional purposes. If you object to this, please notify us promptly.
